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TVA, douanes et droits de douane
Sarathena Jewellery n'est pas responsable des taxes, droits ou frais de douane supplémentaires appliqués par votre pays.
- Royaume-Uni : la TVA n'est pas incluse et ne sera pas facturée.
- Reste du monde : La TVA, les taxes et les droits de douane ne sont pas pré-perçus . Votre taux de TVA standard local peut s'appliquer. Le transporteur vous contactera pour collecter les taxes éventuelles avant la livraison. Cliquez pour consulter notre politique complète.
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Couleur du pendentif
Veuillez noter qu'en raison des différences de luminosité et de paramètres de couleur entre les ordinateurs portables, les téléphones et les ordinateurs, la couleur du pendentif peut apparaître légèrement différente en personne.
Let customers speak for us
FAQ:
Who do you ship with?
We mainly use EVRI and Royal Mail Tracked, depending on which service is available in your area and offers the quickest shipping times.
If our preferred postal service isn't available in your region, we may use an appropriate alternative.
Our full shipping policy including cost, free shipping, and estimated delivery times can be seen on the shipping policy here.
Is VAT/tax, duties, or import fees included in the price?
No. We do not pre-collect any taxes, duties, or import fees.
UK customers won't be charged VAT on their orders.
For international customers, we do not pre-collect any VAT, taxes, or import fees.
If you are subject to VAT, taxes, or import fees, you will be notified (normally directly via the postal courier) or sometimes via your local customs, to pay the appropriate tax or import fees before delivery can be made.
Please review your local government website to see your standard tax rates in your country.
What necklace materials do you use?
For electroformed jewellery we offer:
Black cord, brown cord, gunmetal chain.
The cord (plant based) is adjustable and you may either choose, a smaller version (14" to 28") or a larger version (16" to 32").
The chain comes in fixed sizes, you may choose from 14" to 32".
For sterling silver jewellery we offer:
Sterling silver snake chain.
The snake chain comes in fixed sizes, you may choose between 18" to 22".
Can I make a custom order?
Yes. We are open to accommodating special requests (when we can).
If you need help with your order or wanted to customise it (using faster shipping, making a necklace size larger than 32", using a different necklace material than advertised) feel free to contact us here before creating the order. We will try our best to accommodate any custom requirements.
How accurate are the gemstone colours in the pictures?
We try to take pictures in both brighter lighting and in natural lighting so that the colour of each pendant is as accurately portrayed as possible.
Please note, due to the differences in brightness and colour settings between laptops, phones, and computers, the colour of the pendant may appear slightly differently in person.
I've made my order, now what?
Thank you! We will process and dispatch your order within 1-2 days.
Once dispatched tracking will be provided, if not already provided.
Our full shipping policy including cost, free shipping, and estimated delivery times can be seen on the shipping policy here.
Can I get a discount?
We occasionally offer various discounts throughout the year, as well as for new customers (WELCOME7), and directly on the products themselves (sale events).


